Business and Personal Insurance Broker New Zealand - Baileys Insurance Brokers Auckland New Zealand

Member of Insurance Brokers Association of New Zealand

What Our Clients Say

"Hi Neil, just a note to say how happy we are with the service provided by your company [Baileys Insurance] after our little oops with our boat. I would have to say it definitely was a one stop shop as I made a phone call to you from on the water and it all happened from there, your assessor Mr. Steve Moyle then contacted us and made all the necessary arrangements for slipping and repair and both you and Steve kept in touch while our boat was in the repair yard and nothing was a hassle.

Neil, I have to be honest with you and say I was not looking forward to dealing with the insurance company and the assessor, but in reality it could not have been easier and every one we dealt with did their part well.

Once again on behalf of my wife [Julie] and myself thanks for making a harrowing time hassle free and I have no hesitation in recommend Baileys Insurance and Steve Moyle Assessors. Keep up the good work guys."

Regards Frank and Julie Coggan "Casablanca"

"Dear Neil, I wanted to write and thank you for your help and service following our recent claim on our home and contents insurance provided by Vero Insurance through your firm.

Any time one has to make a claim it is usually coupled with a fair amount of stress and anxiety following the loss of, or to ones property. This was certainly was the case with us recently! During a time that is often difficult we found not only your staff, but that of Vero fantastic. Wendy constantly checked up on the progress of the claim and made sure it was progressing smoothly, this was reassuring on its own. Add this to the ease of dealing with Murray Whitmore, our 'face' of Vero Insurance.

With much bad press surrounding insurance today it was a pleasure to deal with Murray, who at all times was professional and straight talking. He let us know in plain terms where our claim lay, his decision making and his reasons for them. This left us knowing what was to happen, followed up when necessary and was thorough. I would applaud him on excellent service and communication.

Neil, as you know I am not one to readily praise and endorse; but felt this letter warranted. I have, and will continue, to recommend both Baileys and Vero to friends and business associates based on this experience and service."

Yours sincerely, Russ Baunton

"Thanks Peter, to you and your team. From the moment I called you when I returned to the office after my vehicle was hit from behind, I have had to do nothing but provide details of the accident. And even that was made hassle free.

Susan kept me informed of progress with the other insurance company, and called me to advise that they had reimbursed the excess that was to have been payable on my insurance.

I thought too, that you would be interested to know that the panel-beater you recommended has provided very good service. From the most helpful obliging truck driver who collected the car (as the boot had been jammed shut, I needed assistance to recover material that I needed) to the regular updates on progress, and the provision of a good courtesy vehicle, I have been well looked after.

The inconvenience of having such an accident has been minimised to the point of virtually no inconvenience."

Margie Sorensen

"Hi Peter, I just wanted to send you an email and say thank you very much for all the effort in managing to get the insurance company to reimburse the excess for my car. Sorry for the lateness of this email but again thank you."

Thanks & Regards Nic Fry – Danbury NZ Ltd

"Baileys Insurance are in my opinion, the "gold standard" of Brokers."

Rodney Cowell

"Thank you so much for lodging this claim for us - you are an absolute life saver - we are so grateful. We will fax through the signed claim form today so you should have it by Monday. Thanks again for all your help and support."

Laurence and Faith

"Thanks to the very helpful team at Baileys Insurance for assisting with our insurance claims for our Raven 31. Your efficiency and proactive approach helped to take much of the leg work out of our hands. Full marks!"

Bruce Cowan

"I am in the process of purchasing a car for my business, and it will solely be for business purposes, and I thought, seeing as I have received amazing service from you and Baileys for my other business insurances, I would ask you to help."

Fraser Cameron

"Dear Pete, thank you for the great news this morning. In respect of this claim, I would like to personally thank you for your pro-active approach to our situation. Had we not received your input and advice, we certainly would not have even filed a claim.

We believe that your understanding of what we do in our business combined with your professional knowledge of your field, resulted in we at Pilchers getting the best possible advice and follow up assistance.

The excellent result we have achieved has restored our faith in the insurance process (no mean feat in these times) and we offer this unsolicited endorsement of your service and professionalism to be used as you see fit.

Once again, thank you for your help".

Dave Edwards - Director, Pilchers Waterproofing Ltd

"I've dealt with you and Baileys for many years now through my employer's business and have been very pleased with the service you have provided. When we needed to set up the cover for our own shop there was no question that I would come to you.

Over the time we had the business you were always available and never failed to return my calls. Genuine interest is shown in dealing with our concerns and you always explain the various insurance covers in depth. Because neither Sue nor I have a background in this sort of insurance we were especially pleased that your explanations were always put in a way that we could truly understand why we needed what we needed and what it provided for us.

Thanks very much for the great service you provided."

Colin and Sue James

"My wife and I, owners of the charter yacht Lisoi, wish to express our satisfaction and gratitude to you for settling our claim for repairs to the Lisoi's engine, damaged by saltwater when sailing across the Hauraki Gulf recently. Our sincere thanks."

Elisabeth and Peter Leersnyder

"Hi Peter, I would personally on behalf of my family like to thank you for helping us out with the recent car break-in. We have received the payment and I have slowly starting replacing the items. Thank you."

Anil Nathoo

"We've been dealing with you all for many years now as a client in our profession as panelbeaters.

We know from experience with other brokers and insurance companies that there is no question at all that you work for your customer not the insurer. When a problem comes up you are all so determined to get it sorted out, always making sure that the best result possible is achieved for the customer. As we all know, insurance companies are very quick to say "no" so it's great having you guys to take up the case.

I find the whole team at Baileys to be sincere, honest and frank and I always get to talk to someone when I call without having the hassle of dealing with a telephone system and we all know it's much nicer talking to a real person rather than a machine."

Blair McMillan

"Just a quick note to express our thanks for your assistance over the last financial year. Up to 95% of the work we do here is for insurance companies or for companies running large fleets which are handled through insurance brokers.

I would have to say that the service provided by Baileys is easily the best we have come across. It is a rarity to find a company that actually provides a quality service for their customers. We have found that your ability to liaise with insurance companies has meant that we can streamline our processes here to benefit your client. This has enhanced our service to provide a preferential treatment to all Baileys customers.

At the end of the day, a happy customer can only be beneficial to our business, we greatly appreciate all your help in enhancing our business and reputation. We look forward to dealing with you in the future."

Calem Withers, The Body Shop - Collision Repair and Paint Refinishing

"By the way Neil, if I've overlooked saying so for a while, your team – Susan, Wendy, Peter and of course yourself - do a great/exemplary job and it is very reassuring to have you looking after our insurance interests."

Richard Rowntree

"Dear Neil - As you know, we have referred several of our clients to you over the past few years for their marine insurance.

We have heard from many of these clients saying how happy they were with Baileys Insurance, and we have been extremely impressed by the service and professionalism that all the Baileys Team have shown to both our clients and ourselves.

We've now changed all of our own insurances to Baileys as well, and would unreservedly recommend you to any of our clients.

Thank you Neil, Barbara and all the team."

Tony and Kay, Tony Newmarch Marine Brokers

"Just a quick note to say how impressed I have been with the rapid resolution of my claim for the damage to my vessel "Pott Black". Repairs are now well underway. It's been an excellent experience to have had the claim sorted so quickly and professionally. It has saved a lot of stress which I was expecting."

Colin Hunt

"Many thanks to Wendy and staff for help with my recent claim. You gave great service and were very helpful."

Stu Sanders

"Peter - You were appointed our broker in October 2003 following a problem in settling a major claim for stolen shoes from a shipment out of Italy. The loss occurred on 01/07/03 and we saw virtually no progress on the claim until you took over from our previous insurance broker. Once you became involved, on 7th October, the process was explained to us and with your help the claim was paid out within 14 days and that's after nothing for 3 months!

Thanks very much for your assistance and, we look forward to a mutually beneficial relationship in the future."

Ken Fry, Marlboro Shoes Limited

"We wish to record the excellent service given by the dedicated Assessor, Steve Moyle, following the grounding of our launch at Waiheke Island. We found his service to be excellent during and after the grounding salvage and repairs."

John and Christine Pilcher "Vision"

"Peter - You've been our insurance broker since November 2000 and the personal, efficient and friendly attention we receive from you and the team at Baileys is really appreciated. When you are not available there's always someone else there to help. We found this particularly good when we had a claim for the stolen outboard from our boat. Neil simply stepped in and the whole process went very smoothly.

We also find the service you are able to offer from the panel beater you deal with is excellent. Having a replacement vehicle delivered to us while ours have been off the road following an accident has been invaluable.

Please pass on my thanks to all the staff at Baileys."

Margaret Spooner, Office Furniture Hire

"Our company has been dealing with Baileys Insurance Brokers Ltd since 1998, during which time they have handled all of our business and some personal insurance. We have always found them to be competent and would not have any hesitation in recommending them to others."

Warren North, Terracon Coatings Limited

"Neil - I'm off to the UK for an unknown period. I'd like to thank you and all the team for the most excellent service I have received over the years. I will certainly utilise you again on my return. Again many thanks, and best wishes to the team."

Alan Fenner

"We can unreservedly recommend Baileys Insurance and the Coastguard package. They have looked after our vessel insurance for some years now, and as boaties themselves, we find them very easy to deal with and very responsive."

Allan Wetherall, Sue McBride 'SueSea'

"Peter - The cards from Vero arrived. Thank you so much for organising that so speedily. You're the hero of the week!"

Kenina, Acorn Solutions New Zealand Limited

"Thanks for the professionalism and speed you processed my vehicle claim... it was excellent service! As my other insurance comes up I would like to give you an opportunity to quote."

Dave Rosenberg, Datastor Limited

"Thank you very much for dealing with our request so promptly."

Clare Brown, Simpson Western Lawyers

"We disposed of our faithful old jalopy in January. Thanks for your excellent service over the years. We'll also miss the newsletters!"

John Allan

"You're so welcome and it's so nice to be able to refer someone and know that they are well looked after, like me."

Jo Lemmens (in response to a letter of thanks we sent)

"To all the staff at Baileys, especially Susan and Peter. I would like to thank you all for what you have done over the past two weeks for me."

William Langslow (following the completion of a total loss claim for his car)

"I would like to thank you and the team for the prompt replies to my queries and the professional approach and excellent service that you have provided me with. It is a pleasure to have my boating insurance with you. Many thanks again."

Mike Brown

"Following my claim, Panelbeater already in touch and will pick up Monday. Cheers for great service."

Kay Hawks

"Peter, Many thanks for your letter of 9/6/05 and excellent service."

Rob Hay

"Hi Wendy, Thanks for helping me with my recent insurance claim, I really did appreciate being kept informed every step of the way."

Judy Ellis

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